Our Policy
Due to the intimate nature of our products, all sales are final on items that have been opened, used, or had their hygiene seal removed. This policy is standard across the adult products industry and is in place to protect the health and safety of all our customers.
Unopened, Unused Items
If your item is unopened, in its original packaging, and the hygiene seal (where applicable) is intact, you may request a return or exchange within 14 days of delivery. To start a return, please contact us with your order number and reason for return.
Damaged or Defective Items
If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a full refund at no cost to you.
How to Request a Return
Email us via our Contact page with your order number, the item(s) in question, and the reason for your request. We will respond within 1-2 business days with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.
Shipping Costs
Original shipping costs are non-refundable. If a return is due to our error (damaged, defective, or incorrect item), we cover the cost of return shipping. Otherwise, return shipping is the customer’s responsibility.
Discreet Process
All returns are handled discreetly. Nothing on the outside of any return shipping label or packaging will indicate the nature of the contents.
Questions
If you have any questions about our Refund and Returns Policy, please reach out via our Contact page.